FAQ

Monimoto Device

• How is Monimoto different from other trackers?
  • DIY system – almost no technical knowledge is required from you! You will not need to do any wiring or have any special tools. All you need to do is setup your Device using the Monimoto App and attach it to your motorcycle.
  • You do not need to recharge the batteries every 2 weeks. Monimoto primary batteries last for a very long time. Depending on the brand of the batteries and activity of the device, they should easily last a year (the same pair of batteries).
  • Monimoto also has embedded an eSIM card.
  • Monimoto doesn’t drain your motorcycle’s 12V or 6V battery. Your bike is guaranteed to start. Monimoto will never breach your bike warranty.
  • Device calls your mobile phone in one minute to notify you of the unauthorized vehicle use. You are notified immediately as opposed to other trackers that just send text messages or emails, which nowadays can be left ignored. Gladly, most react to a phone call.
  • Monimoto automatically arms and disarms itself.
• In what countries does Monimoto 7 (LTE Cat-M1) work?

  Monimoto 7 version comes with an embedded eSIM card and works internationally. You can find all of the countries in our support section.

• Can I use multiple Devices with a single phone?

  Yes! You can have as many Devices as you want, and all of them can be paired with the same smartphone. All of your devices will appear in one list in the Monimoto App.

  Also let’s take this example: Bruno has an adventure bike that he travels with and a cafe racer that he built himself. He bought two Monimoto Devices and put each one of them into one of his vehicles to protect them. Given that he is the only owner of two vehicles, he can pair all of his devices with his smartphone and only one of the Key Fobs. Then, whichever vehicle he is using – both devices will be ready to report a theft in case it occurs. Bruno will receive all notifications in one place.

• Can I lend my Monimoto-equipped vehicle to a friend?

  You can do that. You have several options here:

  1. If you want to lend your vehicle and want it to remain protected, give your Monimoto-equipped motorcycle and the Monimoto key fob to a friend. This way, the vehicle remains protected. If an alarm is activated, you will receive a call and push notifications to your phone.

  2. If you only give your Monimoto-equipped vehicle to a friend without a key fob – you can send Monimoto to sleep for up to 24 hours. This way, however, it will not remain protected for 24 hours, as it will not register any movement. After the sleep period passes, the device will return to its Ready state.

  3. If you give your Monimoto-equipped vehicle to a friend without the key fob, you will constantly get locations in 5min or 30min periods. Battery will be consumed in approximately in 2-7 days in this mode, depending on whether the device is moving or not.

• Will Monimoto sound an alarm?

  Monimoto will only notify you that your motorcycle is moving. It will not sound any alarm, block any mechanical parts of your motorcycle or give itself away in any other way.

• Is Monimoto water resistant?

  Yes, Monimoto and the Key Fob both meet IP65 standards, meaning they are protected from dust and against low-pressure water jets, such as a faucet. That should be more than enough for regular usage.

• What vehicles can Monimoto be used with?

  Monimoto is one of the few GPS trackers in the market that can protect cross bikes, as most of them do not have battery at all. Monimoto is also a perfect choice for retro cars, vintage bikes, all ATVs, Quads, caravans, trailers and any cars.

• Can I use Monimoto for a real time tracking?

  Without your key fob nearby, Monimoto will enter Alarm mode. It will start sending you location notifications every 5 minutes while the vehicle is moving. If movement stops, the user receives a notification that the moving stopped and alarm is cancelled. After approximately 30 minutes the user receives the final location of the vehicle. If at any time after the alarm was cancelled movement is detected again, the system will automatically start tracking and the cycle will start again.

Monimoto Key Fob

• What is Monimoto Key Fob?

  The Key Fob is a small device that comes with the Monimoto set. When the Key Fob is not present near the motorcycle, any sufficient movement or vibration activates the Alarm mode in Monimoto (to trigger the alarm, other conditions must be fulfilled – more information here).

  You can add up to 3 Key Fobs to each Monimoto device. If you happen to have more than one Monimoto, same Key Fob can be used with multiple devices.

  Important! Monimoto Key Fob is not supposed to be used as a key chain and should be kept separate from your motorcycle keys. This way, if your keys are stolen or lost, you will not need to fear that your motorcycle can be stolen without any notifications. We recommend to keep your Monimoto Key Fob in the pocket of your motorcycle jacket or trousers.

• Two Monimoto devices - one Key Fob?

  You can pair one Key Fob to as many Monimoto units as you like. For example, you can use the same Key Fob for your car and your motorcycle, since you would not drive both vehicles simultaneously.

  When pairing Monimoto with a new Key Fob that is already paired with another device – it’s important to make sure that you only have that one Monimoto unit within 10m range at that moment. Otherwise, you can not add the same Key Fob to the other Monimoto device.

  Important. You may need to connect to your Monimoto in the app via Bluetooth just before you ride your motorcycle.

SIM card

• Are there any fees I need to pay after purchase?

  There is no compulsory subscription. We only take an annual fee of $49 for GSM connectivity. This is billed annually and is not refundable. Payment is conducted via the Monimoto App.

• How do I pay for Monimoto SIM card / GSM service?

  In general – you will be charged a $49 annual fee for the whole year in advance. You will receive two notifications before the end of the free GSM service period (which is 2 months). When GSM service expires – you will be able to renew your account from the Monimoto App. Subscription fee is not refundable.

• Can I use my own SIM card in Monimoto device?

  No. Monimoto 7 has an embedded eSIM card. It can not be replaced by your own SIM card.

Batteries

• Can I charge Monimoto batteries?

  No. This is strictly forbidden as it can lead to a fire, chemical leak and other dangerous and undesired consequences, including a possible explosion.

• What affects the battery life? How can I save battery power?

  Monimoto Device
  Alarm Mode is the main factor that drains the battery. With this in mind – you don’t want to have many false alarms. In other words, avoid moving the Monimoto when the Key Fob is away. New batteries are enough for up to 500 location notifications.

  Monimoto Key Fob
  In general, any kind of motion or vibration drains the Key Fob battery. While riding a motorcycle, the lowest energy consumption is observed when the Key Fob is next to Monimoto. While the motorcycle is parked, the lowest energy consumption is observed when the Key Fob is outside of the range of Monimoto. This suggests that carrying the Key Fob with you at all times is not efficient, and that is true. However, we do not recommend leaving the Key Fob next to your motorcycle either as that will leave the motorcycle unprotected.

• How do I know if my Monimoto's batteries are empty?

  You should be notified with a push notification when Monimoto battery level falls below 20%. Do not wait until they are completely empty and replace them when the notification is received.
  Easiest way to get most recent battery level is to connect to Device via app in Settings tab. Once you connect – battery is checked and the latest level in is shown.

  You can also check the red LED on the device. If it is blinking with one long flash every second – the battery is very low.

• How long will Monimoto work in Alarm mode?

  In Alarm mode, the batteries are drained faster. It depends if Monimoto is continuously moving or not (batteries drain faster if it is), but you can expect around 10 days days in either case. New battery set usually is enough for ~500 locations.

• What batteries does Monimoto Device use?

  Monimoto 7 comes with two Lithium AA 1.5V primary batteries that can be easily found in most convenience or photo equipment stores. Once the battery level reaches the critical level (don’t worry, you will be notified), simply open the enclosure, remove the old ones, insert new, and close the enclosure. Key Fob is powered by one CR2032 battery.

  IMPORTANT: You must not use rechargeable batteries. They have different electrical parameters and we cannot guarantee that Monimoto will work properly or that the correct battery level will be displayed.

  Also – do not use new and old batteries together as this will lead to the false battery level indication in the app.

Monimoto App

• Which smartphones can be used with Monimoto?

  Monimoto is compatible with all iPhone models from the iPhone 5S, iOS version 9.3 or later; Android version 5.0 or later. The only other condition: your smartphone must have Bluetooth 4.0+ (BLE), as the connection between your phone and Monimoto is arranged using this technology.

  Monimoto does not work with Android Marshmallow 6.0. More about this issue can be found here.

• What languages are your App and notifications available in?

  Currently all the push notifications and events are available in English, Russian, Italian, French, Spanish, Japanese and German. More languages will be introduced in the future.

• Can I receive notifications to multiple phones?

  Yes, that is possible. You can receive push notifications (but not calls) to as many phones as you like. All you need to do is simply login with the same account (your phone number that you used to setup Monimoto for the first time is your account ID). All the auxiliary phones will have limited access to Monimoto (it’s called cloud access). For example, you will not be able to configure Monimoto settings from them, but you will receive push notifications to all phones in case of alarm.

• Should I keep Bluetooth always ON on my phone?

  Monimoto device utilizes Bluetooth only for initial pairing and for adjusting settings. Therefore, it is up to you whether you want to keep Bluetooth on or off. Bluetooth 4.0 is low power technology, and it does not have a significant affect on your phone’s battery, when in standby.